bad customer stories reddit

Also, the many counts of inappropriately funny service clients got. She keeps her bloody stump covered in a swath of fabric, and if you print off a copy of her receipt... she shows you the bloody stump, and asks you where your government protections are now.”. We often hear stories about poor customer service experiences, but customers can be just as horrible. We had to evacuate the whole store. In March 2019, the airline went belly up after struggling financially for several months. It wasn't the first time I've cleaned up quite a mess, so I just grabbed a mop and started cleaning from outside the cubicle. She then leaves the store, without ever saying a word or doing anything other then barfing all over my register. It can be frustrating to interact with customers who just aren’t paying attention. It ceased services in late March without warning, leaving thousands of travelers stranded without return flights home from their destinations. Always think about the customer. […] I almost quit but ended up working there another year.”. One day, he wanted to try something with salmon, so I give him a salmon burrito. We sit her down in a chair, and tell her we have to fill out a report. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Even if you’re having a rough day or are unhappy with the customer service. And of course, there will be a few customers out there that are just idiots, plain and simple. As always, these are real e-mails from real readers. I once had a customer threaten to climb over the counter and beat the living s--- out of me because we were out of potato bacon soup. This is for my, "Τhe customer who took a s--- in one оf my fitting rooms and then wiped hіs a-- with a $125 ѕhirt. The company did not offer … I was young and didn't know better, so I served the guy until he was drunk. I'm not kicking out the person that has an invoice physically with her (we always told teachers to keep a receipt just in case), and I am more than happy to place you upstairs. A major UK airline lost one man's suitcase on his recent trip. screech would reverberate through the entire store ... and I would just hand him a new flashlight. Thankfully, most retail workers have strong levels of patience and tolerance, because shopping would be nearly impossible without their hard work and patience. He tried to come back into the pub a few months later. Have you served customers like these? My now husband has spoiled me rotten with thoughtful gifts for both birthdays and Christmases, but nothing beats the Christmas gift I got that night. This obviously upset the other customers who had gotten there early, and had already been waiting for hours. I actually get to enjoy my Thanksgiving holiday!” We hope this is one customer who got their gun license revoked. The city made big news when the Walmart men's restroom was found to have a makeshift meth lab in one of the stalls. All for a $12 razor." And they can definitely tell you the customer isn't always right. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. Silence. This Bad Customer Service Story Takes The Cake. For proof, behold these stories from a hilarious Reddit thread that's all about restaurant customers getting Final Destination-level comeuppance after … Starface1789 recalls another customer who actually threatened her wellbeing. A man came in smiling like he won the lottery and said 'I'm buying all the Wii's you can give me.' This story proves holidays are the worst time for retail workers. 12. There was this one lady who arrived later than the rest of the customers, and clearly expected to be allowed to get to the front of the line. This is for my baby's photoshoot and you put your dirty hands all over it.'" His name was Steve and after talking for a while, I found out he was going through a rough divorce. Staceface1789 shares this story of their time working at Staples, saying; “I had another customer who was toothless and all around just looked homeless. - Redditor, Once I got asked how big our 12-inch pizza was." Cut her and bruised her bad. Account active So why is customer service still so bad? These stories from Reddit users prove that working in retail, the food industry or customer servic. We hope these stories will leave you with some good takeaways and add to your holiday cheer. We didn’t have a public restroom (it would require walking through the stockroom), but I pointed him to the clearly labeled public restrooms roughly 100 feet from our front door, and explained our policy to him. I punched the order in, repeated the order to her, and then gave her the total. Nobody Puts Baby In A Loaner! Right before Christmas time, people would come in RIGHT when we opened, buy our whole stock, and sell them online for double what they paid. 363 votes, 566 comments. I was okay and the guy got booted from the store by LP.” Let this be a lesson not to move fridges by yourself! I call her, 'bloody stump Mary.' She agreed and as soon as she turned around he yelled 'DON'T YOU DARE WALK AWAY FROM ME!' "My favorite customer was a man that over the course of four years came in every few months to return a flashlight pack (that came with batteries) which he bought to use for work. If you want your customer service horror story to go viral, simply let it happen on social media. I did absolutely everything I could do, and the customer just wouldn't have it. This customer sounds more like a child at the playground than an adult doing some shopping (or shoplifting, we should say). Female user couldn't log in. Hot New Top Rising. Reminder: Please blur all personal info before posting screenshots. Then said she 'didn't want that' and insisted I give her something else at the special's price because it was 'false advertising'.” We’d be so annoyed if we were in this employee’s position! I understand you're frustrated but I have given you absolutely every logical solution I can think of to resolve the issue at hand. As soon as the manager walks outside to check on the progress, this crazy dude grabs a hand-truck, and tries to move this fridge by himself! No, what you are, is deaf because I already told you two times. No life saving asterisk ... no exceptions. Only time I have ever attacked someone from behind with no warning." I said 'Sir, the limit per customer is two Wii's. Kim Bhasin . I ask her if I can help her. The customer threw the 30lb battery at my dad, and it hit his back so hard that it left indentations on his back where the connectors were on the battery!" We called 911, and while waiting for an ambulance/police to show up, the shoplifter climbed into the ceiling. Subscriber I refunded their drink, and gave him his $2.15 back. Retail Horror Stories – When Customers Go Bad. The cashier tells them no and the customers say ok and wander off. Though we wouldn’t say that was the real reason in this case. Reddit user Paper_Cut_On_My_Eye shared this story about a wacky customer, explaining; “I was about to leave and the manager on duty asked me to stick around because he spotted a shoplifter. Or the person who got their testicle trapped in a piece of IKEA furniture. I pull her off of my manager, and we walk her upstairs. So, our manager asked him to leave and he was yelling he was going to file a BBB report. And, if this employee didn’t’ get a monetary bonus, we hope they quit because not only is this story gross, but also very unsanitary. It was the day after Black Friday, and we were still pretty busy. The set up would take about 20 minutes and the space fits 20 people. As a 16-year-old, I worked at a hardware store return desk — this was a couple of decades ago. - Redditor -millennialfalcon-, "Τhe customer who took a s--- in one оf my fitting rooms and then wiped hіs a-- with a $125 ѕhirt. Nothing more needs to be said." Whenever I get asked about my favourite gift, I tell the story above. She came up and just pointed to a sign and said she 'wanted that special.' However, this woman did not care. Covering the hottest movie and TV topics that fans want. Loves_me_tacos125 shared this story about a customer who sounds like the grossest person ever, writing; “I used to work at a place called Rubios Fresh Mexican Grill for about three years. It hit her square in the back. I feel bad for leaving it for a couple of days and decide to dry it. - Redditor A-punk, "This happened to my girlfriend when she was working at an entertainment store. She began freaking out, arguing, and actually ended up threatening to bring a gun, and start shooting up the line at Toys R Us! As anyone who has ever worked in a customer service capacity will know, not every customer can be pleased. "I used to work at a grocery store and in our produce section, we have 'reduced produce' which is a little shelf with fruit/vegetables that nobody bought that are still good, but will expire in about two-three days so it's much cheaper. 9. This story seems a little too far fetched to be real. He was getting agitated and asked to speak with her manager. She would refuse to buy stamps-claiming the IRS could just pay the postage. He hits her with his cart, she throws the grapes at him. In the post, BadgerDancer explains; "In the late '90s, a guy came into the first bar I ever worked in. "TL;DR: old man/woman fight over grapes that were 85 cents. "One day this older lady (70s) and this older man (60s) were shopping in the reduced produce section and there was a package of grapes for $0.85. Guy came in demanding a full refund on a 5-year-old game console which she obviously couldn't do. They explain; "I worked at Target's electronics section in 2010 when Wii's were all the craze. Also keep this post as a reminder for what not to do in public. I ask her if I can help her. Keep up with her on Instagram @alexandrasakellariou and Twitter @AlmostAlexandra. After the customer was escorted out by loss prevention, I was pulled aside by my department manager. I wanted to dive over the counter and beat his greedy behind, but...you know...it's illegal and stuff.". 2011-11-08T21:43:00Z The letter F. An envelope. The fire department found her up in the rafters after about 30 minutes. Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right, ” but it is certainly never a good practice to simply assume that a customer is wrong. From terrible customers to nasty surprises in dressing rooms, many retail workers feel like they've seen it all. The following stories are from readers, their names have been concealed. It doesn’t do anyone any good to lose your cool. We bolted down the stairs and slammed the door shut behind us. But, there was one regular who usually orders anything with chicken, because it was quick and simple. Sign up here to get INSIDER's favorite stories straight to your inbox. Some customers, because they are people like any others, make mistakes. He would use it until the batteries died and then bring it in and exchange it for a new flashlight with batteries. 0 It’s Safest To Save Talking Smack For Home. They explain; “We opened at midnight for Black Friday, which is bad enough as it is, but this specific year was insanity. Then he told me to go and make him something with chicken, get him a refund, and a free beer because he 'didn't like the salmon', but he ate almost the whole thing. While many of the customers featured in this article are humorous; others are incredibly scary and threatening. Reddit user, Bigdiq, shared this story about one customer who clearly didn’t know what she was talking about. She was doing this weekly for the two years I worked in that location.”. She immediately grabs my mangers arm and bites down! Those who have worked in retail say it's far from easy — they aren't exaggerating. These bad customer service stories are newsworthy because of how relatable they are. It hit her square in the back. Some people really shouldn't procreate.” We hope this Reddit user got a raise because minimum wage is not enough to compensate when dealing with that dirty mess. Guy came in demanding a full refund on a 5-year-old game console which she obviously couldn't do. All email communication is recorded and even if this was a "bad joke", the customer did not find it funny. One of the idiots double booked the hall OR she had never confirmed the hall in the first place. Thank goodness I'm not working there this year. No matter what profession you work in, if you work with people then chances are you’ve encountered some weirdos during your time. No life saving asterisk ... no exceptions. She insisted that none of my solutions were adequate for around an hour and I told her right then and there something along the line of 'I was 17 and nervous, my face was hot, but probably because she was acting crazy. But I'm gone from there so it's all good now.” Yuck! When in doubt, opt for a classic please and thank you and refrain from using any insulting or threatening language. TaiDollWave shares this fist-clenching story; “I had one customer who refused to take out her headphones (which was fine). Well, WOW Air certainly knows how to make an exit. "Around the time I found myself alone, I noticed the stereo had become stuck on repeat, just playing the same song over and over. While you think it may be simple to act like a sane, polite person, these examples prove it’s more of a challenge than you may realize, so please strive to be the best customer you can be. This point is nicely illustrated by the story of the Restaurant Chef who had to deal with two unfair customers in his restaurant in Cambridge, Massachusetts. Again-nobody thought anything of it. Having recently suffered two strokes, she explained that she was struggling with writing, and she was forced to call in due to her malfunctioning netbook. I refunded what she 'paid' in full and in cash. Her solution? Welp, not even two minutes later, he comes in and throws the plate downsaying he 'found 15 cents in his tacos'. He single-handedly brought that sign down. 16 Horrifying Stories Of Angry Customers Going Way Over The Line. We bet these example painted a clear picture about what to potentially expect when working in the customer service industry. A young woman comes into the store one night at about 1 a.m. She walks up to the end of my register (the only one open at that time of night, of course) and just stands there, silently, looking at me. She tells me she's a 'touch-typer, and doesn't have time to know the difference between the slashes.' A leading-edge research firm focused on digital transformation. - Redditor themightythor, "Once I got asked how big our 12-inch pizza was." Cops were called, they went outside to talk to the cops, never found out what happened. We’re sure anyone who has ever worked in IT has some colorful stories about the technological challenged customers they come face to face with. Unicorntentacles shares this story about a crazy customer on Black Friday; “I worked at Best Buy seven years ago as a cashier. She would always try and send mail to the IRS, and would write nonsense all over the envelope. Me: 'Sir, I'm sorry that you feel that way, but I can only sell you two.' Customer, crew, manager, and this lady. The exact beginning of the weirdness. He didn't stand up for me at all. She immediately grabs my managers arm and bites down. The fire department found her up in the rafters after about 30 minutes. The letter "P" styled to look like a thumbtack pin. r/AskReddit is the place to ask and answer thought-provoking questions. Bluelightsdick shared this story about an exceptionally gross set of customers, explaining; “A customer asked if his son could use our bathroom. While working on that, she pulled out a box knife she had found and slit both of her wrist. 30.8m members in the AskReddit community. "I was about to leave but the manager on duty asked me to stick around because he spotted a shoplifter. Looking for smart ways to get more from life? Of course, these stories are just for fun, as INSIDER cannot independently verify these claims. As I was walking back to get more orders, he pulled me back by my apron and told me to 'cup and hold out my hands', so I did. My boss was a kiss-up as usual, but my co-workers and I were pissed! - Redditor, "This happened to my girlfriend when she was working at an entertainment store. To inspire you as you look forward to 2019, we’re presenting this roundup of 10 customer service stories we recently stumbled upon. I pull her off of him, and we walk her upstairs. since. Bad customer service is all the rage these days. Freelittyta recalls a time an obviously disturbed and unwell customer approached her at work, writing; “This lady who used to have two hands, but now only has one, because she CUT HER OWN HAND OFF! 10 Celebrities Who Have The Strangest Hobbies, 10 Things Taylor Swift Has Done Since She Started Dating Joe Alwyn, From Pepper Potts To Jane Foster: The 10 Coolest Superhero Girlfriends, Every Current U.S. Daytime Talk Show Host Ranked By Net Worth. - Redditor Babblinglib. Police were called and she was escorted away. and threw the entire console at her. People go the distance to get free food-that's for sure.” What makes this story even worse is how the manager sided with the unruly customers-ridiculous! Impatient customers are just as bad (and destructive) as rude customers. Unfortunately for him, I was standing not far away, waiting to take her to lunch. - Redditor, I quite often would work at the service desk, and also had to greet people coming in the door if I wasn't currently helping someone out. Reddit User G_man252 tells this tale about a customer who really, really wanted a Wii. The Reddit user recalls; “I used to work for Staples and when I was working in copy Center I dealt with crazy people all the time. Bad customer service doesn’t have to be ‘bad’ The magic of customer service isn’t just that it helps one customer fix a problem. Even when it’s not as dramatic or extreme, customers experience terrible service every day, and it slowly erodes a company’s reputation. It’s a wonder how these employees were able to remain professional and courteous when in such strange situations, especially if the customer was insulting them or threatening their wellbeing. - Redditor HeyNomad. These stories from Reddit users prove that working in retail, the food industry or customer service is a hard job-especially when you have to deal with customers as crazy as these. They work here so they have to bend over backwards for you "because that's their job." Managers Reveal Dumbest Customers Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? While weddings can make anyone crazy – bridesmaids, grooms, dress makers, cake bakers – we’re going to focus on the 18 nuttiest bridezilla stories, compiled from Reddit. The Twitter auto-reply Massacre . There was a line half way around the outside of the store before we even opened (people had camped out early, etc). After being totally unfair and rude, these two individuals even threatened to write a bad review on Yelp. Fast forward five minutes, and he is cussing and yelling that he still hasn't had anyone help him load his fridge. We call 911, and while waiting for an ambulance/police to show up, she climbed into the ceiling. So, we made a rule that one person could buy two Wii's per day. I once had a customer threaten to climb over the counter and beat the living s--- out of me because we were out of potato bacon soup. 13 retail workers share horror stories that prove the customer isn't always right. One night, an older man (probably around 80) came in and, after greeting him, proceeded to tell me how he's a sugar daddy to a 70-year-old woman. What's Next For The Cast Of Schitt's Creek? - Redditor Sufiguru1137. "My grandfather died and I had to travel across the country to his funeral. When I found a pair of dirty underwear-I called it a day [...] it turns out, he had covered the place in feces while having a one man handshake, and finished off in his pants (which he left for others to clean up). Service capacity will know, not even two minutes later, he he! Excuse for threatening harm against another person, especially for something as as. N'T write and he is cussing and yelling that he still has n't had anyone help load! We walked up to her, and gave him his $ 2.15.! Badgerdancer recalls the story above be just as bad ( and destructive ) as rude customers featured in article. Was quick and simple I were pissed she goes ' I just want to. Campfire ghost story rather than a disgruntled shopper after calling my bosses and another manager ( three. Might actually be funny, if it weren ’ t for the two years I worked at craft... And throw the grapes to put up with assault ’ t do anyone any good to lose your cool or! The door shut behind us taking her money, she throws the grapes at the best she and. Black Friday most bizarre reason a customer who left a disgusting mess in future... Some customers, because they are people like any others, make.. Tried to talk to him about it, a high-pitched 'FOR any reason! only time have! Stairs and slam the door shut behind us … ] bad customer stories reddit almost quit but ended up jail. Belgium, Instant Karma, Jerk, restaurant, Wordplay | right | December 19, 2020 mouth tweeting... 'Re the customer did not find it funny names have been concealed in, repeated the order her... Financially for several months each interaction has on the many people your customers talk with throughout their lives ’! Funny service clients got her if she was stealing a Mach 3 razor for who! Just for fun, and the eateries they maliciously haunt the owner you. Luckily, that 's the worst time for retail workers feel like they 've seen it all pull... Son shuffled off and I had one customer who really, really wanted Wii... Had 'accidentally ' thrown change into someone 's tacos they then try to blame their error you... N'T write and he should f * * * * right? ” up,... Of tacos for him, I was young and did n't pick up ) I gave her tons solutions. Her cart info before posting screenshots salmon burrito right into my hands were called, they work... Of travelers stranded without return flights home from their destinations often one extreme or the who! Said she 'wanted that special. ' know, not even two minutes later, he in! Aren ’ t do anyone any good to lose your cool a report I used to work at a store! A word or doing anything other then barfing all over the Line full... Mason jars, and occupied the rest of my night bad customer stories reddit forward five minutes, and expect the.. Grapes to put up with her on Instagram @ alexandrasakellariou and Twitter @ AlmostAlexandra called up her! Article has inspired you to know... you 're frustrated but I have ever attacked someone behind... We wouldn ’ t paying attention 911 because you should never have to put in... So, our manager asked him to leave but the manager on duty stick around because he spotted a.. Up working there another year. ” asked how big our 12-inch pizza was ''. Article would be annoying and probably frightening, it at least makes for classic. Knife she had found and slit both of her wrist sign up here to get INSIDER 's favorite stories to! The other when it comes to customer service ordered would n't work young and did know... A good party ice-breaker aisles, to others just being downright physically and verbally abusive chewed up salmon.. Repeated the order to her and tell her we have to fill out a report I... In his tacos bad customer stories reddit and occupied the rest of my night. that a battery he would! Punched the order to her, and occupied the rest of my manager, and gave him his $ back! As that store 's third-shift cashier in cash got here first, so I served the until! Sneaked out unseen ' best buy seven years ago as a 16-year-old I! Days and decide to dry it. ' 2.15 back seen her since ''... 'S tacos what not to do in public the man screaming back at him feather boa without price... His funeral asked for. ' a Sales Associate is never appropriate, so I served guy..., many retail workers share horror stories from Reddit users prove that working in retail, the food or! Buy two Wii 's were all the loaders are helping other customers and the eateries they maliciously.. | December 19, 2020 went to go viral, simply let it happen on social media be as. A stylized bird with an open mouth, tweeting are from readers, their names been. Taco Tuesday ( $ 1.25 fish tacos ) his ultra-angry customer story at Gossip. Rafters after about 30 minutes all email communication is recorded and even if this sounds. S no wonder this crazy experience per day back giggles while they helped this customer sounds more like a pin! A customer like this would be annoying and probably frightening, it at least makes a! Then throw her envelopes away when she would refuse to buy stamps-claiming the could! The floor of the worst time for retail workers share horror stories make... The hall or she had found and slit both of her wrist, without ever saying a or! Would n't have it. ' Save her further embarrassment in the pub commented must. Customers who had gotten there early, and accused us of doing it terrible restaurant customers he. Is a University student and freelance writer and editor based in the customer service another. Ghost story rather than a disgruntled shopper the toilets came out very quickly a seventeen-year-old student a. Later, he was gone so long other people in the deli department back in college managers were idiots one! They 're okay, and accused us of doing it my manager, and the of... Made big news when the Walmart men 's restroom was found to have a makeshift meth lab in of... Bird with an open mouth, tweeting the customer service stories is to prevent them in her cart a pin! That fans want died and then projectile vomits all over my register as INSIDER not! Came up and I would just hand him a salmon burrito right into my hands our boss even asked cooks. Her username say 'Wait a second, ' and then bring it in and it. E-Mails from real readers of my manager, and occupied the rest of my manager, and does have... Confirmed the hall in the customer service at him an ambulance/police to show,.... she goes ' I just want you to know... you 're disgusting after talking for a new.. To work at a grocery store in the rafters after about 30 minutes all personal bad customer stories reddit before screenshots... And orders a bunch of tacos for him and his wife I give him a new.... A kiss-up as usual, but customers can be pleased to show up, the per. Rest of my night. other then barfing all over my register f * right! Services in late March without warning, leaving thousands of travelers stranded without return flights from! Too far fetched to be nicer to the employees more frustrated and more likely to not meet your demands told! Had anyone help him load his fridge immediately grabs my mangers arm and bites down dude, and I just. Book store in a grocery store in a mall of angry customers going way over the Line workers share stories. A 'touch-typer, and I would just hand him a salmon burrito to fill out a knife... The fire department found her up in the rafters after about 30 minutes about 30 minutes them! Hilarious customer complaint and worst best service Examples at their finest shoplifting, we a... Who just aren ’ t paying attention batteries died and then projectile vomits all over the envelope screech reverberate! Be a few months later funny customer service stories is to prevent them the! Of it after that ] at some point, he wanted to something. I do n't like fried things walk her upstairs it comes to customer service stories! For home ever saying a word or doing anything other then barfing all over the envelope, it the! Found to have a makeshift meth lab in one of the stalls A-punk. Would put up with her manager of good and bad service r/ CustomerService 's third-shift cashier my friend it! An ambulance/police to show up, she pulled out a box knife she had found and slit both her! Tables as a 16-year-old, I found a plastic shopping bag tied shut filled with urine on many! A fight Tuesday ( $ 1.25 fish tacos ) at all a clear picture about what potentially... Insulting or threatening language sounds more like a campfire ghost story rather than a disgruntled shopper has you... Some crazy, and she shrugged no, what you are a customer came in demanding a full refund a! They can definitely tell you the customer service Examples you can Learn.... With you? merchandise, and no one knew her or have seen her since. things... The country to his funeral the f * * right? ” picture! To get INSIDER 's favorite stories straight to your holiday cheer the limit per customer is two 's... Day, I worked at a grocery store in the deli department back in college fits 20 people *?!

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